Nearsoft operates under defined Service Level Agreements (SLAs) based on ticket priority and impact. Response times vary depending on the severity of the issue. Full SLA details are available in the Knowledge Base or your service agreement contract.
Nearsoft Support operates during standard business hours. Depending on your contract, extended or full 24/7 support coverage may also apply. Please refer to your Service Level Agreement (SLA) for details specific to your account.
On the sign-in page, click “Forgot password” and follow the instructions sent to your registered email address. If you do not receive the email or continue to experience issues, please contact support.