You can open a support ticket by signing in to the NEARSOFT Help Center and selecting Tickets → New Ticket. Please choose the appropriate category and provide as much detail as possible to help us assist you efficiently.

Please include a clear description of the issue, steps to reproduce (if applicable), screenshots or logs, environment details, and the business impact or urgency.

Ticket priority is determined based on impact, urgency, and the number of users affected. Higher-priority tickets receive faster response times according to SLA definitions.

To escalate an issue, update your existing ticket with the reason for escalation and its business impact. Escalations are handled according to priority and SLA guidelines.

Yes. If an issue persists or reoccurs, you can reopen a closed ticket from My Area → Tickets or by adding a follow-up comment.